Customer Service Representative - State Farm Agent Team Member
Full Time • Johnson City
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in November 2000, bringing with me decades of insurance experience after starting in the industry at just 19 years old. Today, I lead a small but dedicated team of three, and our office is known for its long tenure — some team members have been with us for more than 25 years. I’m a proud mom and grandmother who loves to travel, and our agency operates with the same family-oriented spirit that guides my life.
We have a warm, supportive, and deeply collaborative atmosphere where stability and teamwork are at the core of everything we do. Our office enjoys fun traditions like office Jeopardy, promotions tied to earning additional PTO, Casual Fridays, and a flexible work environment. We also offer a Simple IRA, licensing reimbursement, and a culture that truly values loyalty and connection.
We’re looking for someone who is dependable, friendly, personable, positive, and able to multitask while fitting naturally into a long-standing, close-knit team. For someone who appreciates a supportive environment with deep roots, this is the kind of place where you can build a meaningful long-term career.
ROLE DESCRIPTION:
I opened my agency in November 2000, bringing with me decades of insurance experience after starting in the industry at just 19 years old. Today, I lead a small but dedicated team of three, and our office is known for its long tenure — some team members have been with us for more than 25 years. I’m a proud mom and grandmother who loves to travel, and our agency operates with the same family-oriented spirit that guides my life.
We have a warm, supportive, and deeply collaborative atmosphere where stability and teamwork are at the core of everything we do. Our office enjoys fun traditions like office Jeopardy, promotions tied to earning additional PTO, Casual Fridays, and a flexible work environment. We also offer a Simple IRA, licensing reimbursement, and a culture that truly values loyalty and connection.
We’re looking for someone who is dependable, friendly, personable, positive, and able to multitask while fitting naturally into a long-standing, close-knit team. For someone who appreciates a supportive environment with deep roots, this is the kind of place where you can build a meaningful long-term career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Diane Meeker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $37,000.00 - $42,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Johnson City, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none